A two-day countrywide conference of principal chief business managers (pccms) of all 17 zonal railways turned into successfully prepared at the historical historical past building of chhatrapati shivaji maharaj terminus (csmt), mumbai on seventh and eighth july 2025.


The convention turned into graced through the presence of member (operations and business improvement), railway board, along side additional member (industrial), extra member (tourism and catering), govt directors and senior officials from railway board. The dealing with director of cris (centre for railway statistics systems), senior officers from irctc (indian railway catering and tourism business enterprise), konkan railway (krcl), and all primary leader industrial managers from across indian railways participated inside the occasion.


The conference served as a essential platform to deliberate on a wide range of commercial and patron-centric subjects, together with enhancement of passenger and freight offerings, revenue augmentation strategies, station and terminal control, virtual projects, and measures to improve basic passenger enjoy.


At some point of the classes, special emphasis was laid on innovation in ticketing systems, value-introduced offerings, tourism promotion via indian railways, customer grievance redressal mechanisms, and leveraging technology for seamless services.

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Conference

Kokila Chokkanathan

15/07/2025 10:43 AM