A social media user, however, questioned the language used in indigo messages, arguing that the word "recommended" would be a better choice than "mandatory." indigo responded, saying, "Sir, we have well noted your feedback and will share it with the concerned department." "Then why do you guys send web check in as mandatory mails and charge for seats?" query was raised by a different user over the fees related to online check-in and seat selection.
IndiGo explained that there are no fees associated with web check-in and that the prices listed in the communication are exclusive to selecting a preferred seat. During the online booking process, passengers can select any free seat that becomes available, or they can opt for the free option of having the system assign a seat automatically.
In response to an increase in complaints received by the national consumer hotline, the government has scheduled a meeting with all major airlines on november 4, according to Union Consumer Affairs Secretary Rohit Kumar Singh's statement on Thursday. "We won't be discussing fare arrangements. It isn't our duty to do that. However, any infringement of consumer rights or poor quality of service worries us. An airline cannot make a passenger select a paid seat if it offers free web check-in, according to Singh.
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