Broken roads, potholes, and poor road conditions have become a serious safety hazard in many parts of Delhi. In fact, several accidents and fatalities are often caused due to unaddressed potholes and damaged roads. Fortunately, there is now an easy and efficient way for delhi residents to report road issues and ensure they get fixed quickly.
Here's how you can complain about broken roads and potholes in your area:
1. Use the delhi Government's "Pothole Free Delhi" App
Delhi’s Public Works Department (PWD) has launched the "Pothole Free Delhi" app to provide citizens with a simple, one-click solution to report road issues. The app allows users to register complaints regarding potholes, broken roads, and other road hazards.
· Steps to Complain via the App:
1. Download the Pothole Free Delhi app from google Play Store or the apple App Store.
2. Register with your details and the area where the issue is located.
3. Take a photo of the pothole or damaged road and upload it through the app.
4. Submit your complaint, and the system will automatically route it to the concerned authority.
· Response Time: Once a complaint is lodged, the authorities are supposed to respond within 24 to 48 hours and take corrective action.
2. Complain Through the delhi PWD Website
In addition to the mobile app, the Delhi PWD also offers an online portal for reporting road-related issues. This is ideal for those who may not prefer using apps or smartphones.
· Steps to Complain via Website:
1. Go to the official Delhi PWD website.
2. Find the "Citizen Grievance Redressal" section.
3. Fill in your details and upload any relevant images of the road damage.
4. Submit your complaint.
· Contact Information: You can also reach out to PWD helpline numbers provided on the website to follow up on the status of your complaint.
3. The MCD (Municipal Corporation of Delhi)
If the road issue lies within your local municipal jurisdiction (like potholes or damaged roads on smaller streets), the MCD (Municipal Corporation of Delhi) is the right body to approach.
· Ways to Complain:
o You can report road issues to the MCD through their official website or the MCD’s public grievance portal.
o You can also use the MCD’s helpline numbers or visit the nearest MCD office to register a complaint.
4. whatsapp Grievance System
Delhi residents can also send pictures of road issues directly to the Delhi Government’s whatsapp number (provided by the delhi PWD or MCD). This makes the process even easier, especially for those who are not familiar with using apps.
· Steps:
1. Save the official government WhatsApp number (usually available on the official websites or press releases).
2. Send a photo of the pothole or broken road along with your location to the whatsapp number.
3. The concerned authorities will be notified and will take the necessary steps to resolve the issue.
5. social media Platforms (Twitter, Facebook)
Delhi’s authorities are increasingly active on social media platforms like Twitter, Facebook, and Instagram. By tagging relevant government accounts (e.g., @ArvindKejriwal, @DelhiPWD, @mcd_delhi), you can escalate the issue publicly and get quick attention.
· Steps:
1. Take a photo of the broken road or pothole.
2. Post it on Twitter or Facebook, tagging the concerned delhi government departments.
3. Use hashtags like #PotholesInDelhi, #FixDelhiRoads, or #DelhiPWD to increase visibility.
Social media complaints often get a quicker response due to their public nature.
6. The delhi Traffic Police
In cases where broken roads or potholes are causing traffic issues or accidents, you can also reach out to the Delhi Traffic Police.
· How to Complain:
o Visit the Delhi Traffic Police official website or use their e-challan portal to report road conditions.
o You can also tweet directly to the delhi Traffic police handle @dtptraffic for a faster resolution.
7. Key Points to Remember When Reporting
· Include Location: Always provide exact location details—either the road name, nearby landmarks, or GPS coordinates, to ensure your complaint is directed to the right area.
· Take Clear Photos: Upload high-quality images of the pothole or damage. The clearer the photo, the faster the authorities can identify and address the problem.
· Keep Tracking: Always follow up after you’ve filed a complaint, especially if the issue isn’t resolved within the expected time frame.
Conclusion: Protecting Yourself and Others
Reporting broken roads and potholes is not just about seeking a smoother ride—it’s about ensuring safety for everyone. By using the various complaint channels provided by the Delhi Government, you can actively contribute to safer and better-maintained roads in the city.
Take action as a responsible citizen, and help make Delhi's roads safer for everyone!
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
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