
Mukesh Ambani clarified that he developed this practice early in his career in an interview with McKinsey & Company. It eventually became an unspoken guideline for all reliance leaders. Making eye contact is expected of managers to demonstrate their sincerity, not just as a formality. The practice is what Ambani refers to as "insurance." Every day, Reliance's principles are reinforced when executives are able to face any employee in the eyes, keeping them accountable and grounded.
Backed by Brain Science
In addition to being something he personally believes in, science backs up mukesh Ambani's practice of maintaining eye contact. Eye contact has a powerful impact on the brain during discussions, according to a National Institutes of health (NIH) study. Through the use of brain scans, researchers discovered that numerous important brain regions become active when a person maintains eye contact while listening.
These include regions that aid in clear vision and others that aid in comprehending the thoughts or emotions of the speaker. Additionally, the study demonstrated that eye contact improves the connections between these brain regions. This makes it easier for the listener to focus and comprehend the message.
Leadership Beyond Business
During the conversation, mukesh ambani also discussed his launch of reliance jio in 2016, which he views as the largest risk he has ever taken. Numerous financial gurus at the time cautioned him that the business might not succeed. Ambani, however, had a different idea.
He said jio had the potential to completely digitize india by providing reasonably priced internet to everyone in the nation. For him, the social impact was more significant than the risk to the firm. He also claimed that jio would have been Reliance's greatest gift to the country even if it had not turned a profit.