Back in 2022, actress pooja hegde found herself in the middle of an unpleasant travel experience that she chose to share publicly on social media. The actress, known for her calm and composed demeanor, took to her X (formerly Twitter) handle to call out indigo airlines for what she described as rude and unprofessional behavior by one of their staff members. In her post, she named the employee, alleging that he spoke to her in an “arrogant, ignorant and threatening tone” without any provocation. Normally, pooja refrains from addressing such issues online, but the severity of the incident compelled her to voice her disappointment, highlighting the need for accountability in customer service.
The airline, on its part, was quick to respond to the actress’s complaint. indigo issued a statement apologizing for her experience and publicly expressed their willingness to connect with her immediately to resolve the matter. While they refrained from commenting directly on the staff member’s alleged behavior, their response was seen as a damage-control measure to ensure the situation didn’t escalate further. Incidents like this often spark conversations on social media, with users weighing in on their own experiences, and Pooja’s public callout added to the scrutiny airlines face regarding their treatment of passengers.
Interestingly, this was not the only controversy indigo faced around that time. Just a month earlier, the airline had come under fire after the Directorate General of Civil Aviation (DGCA) imposed a ₹5 lakh fine on it for denying boarding to a boy with special needs in Ranchi. The incident had triggered nationwide outrage and highlighted the insensitivity of ground staff towards passengers requiring special assistance. The back-to-back episodes, including pooja Hegde’s complaint, reinforced the growing criticism of IndiGo’s customer service practices and raised questions about the training and behavior of staff in handling passengers with care and respect.
The airline, on its part, was quick to respond to the actress’s complaint. indigo issued a statement apologizing for her experience and publicly expressed their willingness to connect with her immediately to resolve the matter. While they refrained from commenting directly on the staff member’s alleged behavior, their response was seen as a damage-control measure to ensure the situation didn’t escalate further. Incidents like this often spark conversations on social media, with users weighing in on their own experiences, and Pooja’s public callout added to the scrutiny airlines face regarding their treatment of passengers.
Interestingly, this was not the only controversy indigo faced around that time. Just a month earlier, the airline had come under fire after the Directorate General of Civil Aviation (DGCA) imposed a ₹5 lakh fine on it for denying boarding to a boy with special needs in Ranchi. The incident had triggered nationwide outrage and highlighted the insensitivity of ground staff towards passengers requiring special assistance. The back-to-back episodes, including pooja Hegde’s complaint, reinforced the growing criticism of IndiGo’s customer service practices and raised questions about the training and behavior of staff in handling passengers with care and respect.
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