The Ayushman Bharat Yojana provides health coverage to millions of families across India. If you are a cardholder, you are entitled to free treatment at empaneled hospitals. But what if a hospital refuses to treat you? Here’s how you can file a complaint effectively.
1. Check Hospital Empanelment First
Before filing a complaint, ensure the hospital is listed under the Ayushman Bharat scheme. Only empaneled hospitals are required to provide cashless treatment. You can check the list on the official Ayushman portal.
2. Use the Official Online Portal
If a hospital denies treatment:
1. Visit the Ayushman Bharat official portal
2. Navigate to ‘Grievance/Complaint’ section
3. Fill in details such as hospital name, location, and incident
4. Submit your complaint for action
The portal ensures your grievance reaches the authorities promptly.
3. Call the Toll-Free Helpline
You can also register your complaint via the Ayushman Bharat toll-free number 14555 or 1800-111-565. Trained representatives will:
· Guide you through the complaint process
· Connect you with the concerned authorities
· Ensure your issue is addressed quickly
4. File Through the UMANG App
The UMANG app (Unified mobile application for New-age Governance) integrates Ayushman Bharat services. To complain:
1. Open the UMANG app on your phone
2. Select Ayushman Bharat → Grievance/Complaint
3. Submit details and track the status online
This method is fast, convenient, and trackable from anywhere.
5. Keep Supporting Documents Ready
While filing a complaint, make sure to have:
· Your Ayushman card details
· Hospital name and location
· Any documents or photos related to the denial of treatment
Proper documentation speeds up resolution.
6. Follow-Up for Resolution
After filing, you can track the status online or via the app. Authorities usually take a few days to respond, depending on the complaint. Persistence ensures quick action and redressal.
📌 Final Takeaway
If a hospital refuses treatment under the Ayushman Bharat scheme, cardholders have multiple channels to register complaints: the official portal, toll-free number, or UMANG app. By acting promptly and keeping all details ready, you can ensure your rights are protected and receive timely healthcare.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk..jpg)
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