📞 1. One Number to Save Lives: 112 Is Here!

Delhi has introduced 112 as a single emergency helpline so that residents no longer need to remember separate numbers for police, fire, ambulance and other crisis services. This means one dial, one response — whether it’s a crime, medical emergency, or fire outbreak.

🚓 2. Goodbye Confusion — Old Numbers Are Being Phased Out

Previously, delhi had a maze of different helpline numbers — like 100 for police, 101 for fire, 108 for ambulances, and even others for women, children and utilities. Now all of these are being integrated into 112 to cut confusion and save precious time in emergencies.

📱 3. Emergency Support Beyond Calling

You don’t even have to speak to get help. The 112 system accepts distress signals via:

  • Mobile app alerts
  • Panic/emergency buttons
  • SMS
  • Online platforms
    This is especially useful if someone is unable to speak during the emergency.

📍 4. Tech‑Powered Response with Auto‑Location

ERSS 2.0 — the tech behind the new helpline — automatically detects where the caller is located as soon as a call or alert is received. This helps dispatch the nearest police, ambulance, or fire unit without needing the caller to explain the address.

🖥️ 5. Real‑Time Monitoring for Faster Action

The new system includes a modern control room dashboard that shows where incidents occur, which emergency vehicle has been sent, and how soon it will arrive. This helps reduce delays and ensures better coordination.

⚙️ 6. Phased Rollout for Maximum Impact

The switch to 112 isn’t happening overnight. Implementation will happen in phases:

Integration of all current helplines

Technical upgrades

Training call‑handlers

Awareness campaigns and public outreach
This ensures the system works smoothly once fully launched.

📣 7. Spreading the Word: Awareness Drive

To make sure everyone in delhi knows about 112, the government is planning a major awareness push — including information displays in public areas like Metro stations, buses, and offices, plus mock drills to test readiness.

🚨 8. Aligned with National Policy

The move comes after the Ministry of home Affairs (MHA) declared 112 as India’s national emergency number — and Delhi’s rollout follows this national standard to ensure consistency and efficiency across states.

 

Disclaimer:

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.

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Balasahana Suresh

21/01/2026 12:33 PM