Just ahead of Diwali, the irctc website and mobile app crashed on october 17.
The outage left lakhs of passengers unable to book Tatkal tickets, causing widespread frustration.
The disruption came at a crucial time when people were rushing to travel home for the festive season.
⛔ Bookings and Cancellations Temporarily Halted
A notification on the irctc website stated:
“All booking and cancellation services will remain unavailable for the next one hour.”
Passengers needing urgent assistance were advised to:
Call: 08044647999 or 08035734999
Email: etickets@rcte.co.in
Both booking and cancellation functionalities were down during the outage.
🕘 Outage Hits During Tatkal Window
Tatkal bookings usually open at:
10:00 am for AC classes
11:00 am for sleeper class
The platform crashed around 10:40 am, right before Tatkal ticketing began.
Users reported being unable to log in, complete payments, or access the irctc Rail Connect app.
Many took to social media to voice their frustration and share error screenshots.
Passengers called it a “nightmare before the festival,” citing sluggish performance even before the crash.
📉 Impact on irctc Stock
As of 11:10 am, irctc shares were down 0.28% at Rs 717.05 on the BSE.
Despite the glitch:
1-week gain: 0.34%
2-week gain: 1.44%
However, longer-term performance shows:
6-month decline: 6.74%
1-year decline: 17.69%
Market capitalisation currently stands at approx. Rs 57,400 crore.
🔧 services Expected to Resume Soon
IRCTC officials stated that restoration efforts are underway.
Passengers are advised to stay updated via official channels for service resumption.
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