
The refusal of a transaction by a FASTtag user who has been blacklisted for more than 60 minutes before to arriving at a toll plaza and stays so for at least 10 minutes later is one of the primary modifications in the new FASTag regulations. The FASTag user could be required to pay double the toll in this situation.
Additionally, FASTag customers will need to have a healthy balance well in advance because last-minute recharges will no longer be able to avoid payment problems.
The main innovations have been implemented to decrease fraud and expedite toll transactions.
What Are The New FASTag Changes?
a) Blacklisted FASTags: Under the current regulations, if a FASTag is blacklisted when they arrive at the toll, the toll payment will not be accepted. Additionally, the payment will be refused if the FASTag was banned at least ten minutes prior to scanning.
b) Grace time: To make things easier for FASTag users, a 70-minute grace time has been granted to correct their FASTag status prior to passing through a toll booth.
c) Impact of blacklisting: A user may be required to pay a double toll if the FASTag is banned when they arrive at the toll. However, a penalty refund can be requested if the recharge is completed within ten minutes of the tag being scanned.
d) Delayed Transactions: FASTag users may be subject to additional fees if toll transactions are completed more than 15 minutes after the car passes the toll scanner.
e) Chargebacks: Banks are only permitted to file chargebacks for inaccurate deductions pertaining to low-balance or banned FASTags following a 15-day cooling-off period.
How to avoid issues with the new FASTag rules:
a) Make sure your FASTag wallet has enough money in it.
b) Verify that your FASTag is active and not blocked by checking its status.
b) Make an effort to keep an eye on transaction timeframes to look for deduction delays.
d) Monitor FASTag status to avoid rejections for lack of activity.