IndiGo has introduced a number of consumer-pleasant measures in response to the brief shutdown of 32 airports throughout northern and western india because of operational and security-associated motives.
The airline has waived change and cancellation costs for affected tourists and is providing free rebooking from or to alternative nearby airports, it stated in a statement issued on Saturday.
The proactive move comes after the Airports Authority of india (AAI), in coordination with aviation regulators, issued Notices to Airmen (NOTAMs) suspending all civil flight operations at the affected airports until May 14. The suspension is powerful through 05:29 IST on May 15, 2025, as according to the Ministry of Civil Aviation’s modern advisory.
IndiGo stated it's far committed to supporting clients in the course of this period of disruption. “We apprehend the uncertainty this situation might also have prompted and need to guarantee you that our group is right here to help. alternate and cancellation charges are being waived for bookings made all through this period,” the airline stated. It showed that clients booked on impacted routes can also rebook their tour via exchange airports at no extra price.
The airline also discovered plans to operate relief flights to help stranded passengers. "this pliability is to be had across our network for eligible bookings. We are also planning to perform comfort flights to help stranded passengers and could share updates as these plans are showed," the announcement introduced.
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Affected Airports
The listing of airports laid low with the transient closure consists of essential regional hubs inclusive of Amritsar, Chandigarh, Srinagar, Leh, Jammu, Bhuj, Rajkot, and Jodhpur, among others. Civil aviation activities at these airports will remain suspended till the NOTAMs are lifted.
In addition to airport closures, 25 air Traffic services (ATS) path segments throughout the delhi and mumbai Flight Information Regions (FIRs) have also been briefly closed, adding to the size of disruption in the United States’s aviation community.
IndiGo’s flexible rebooking policy is legitimate throughout its home community for bookings impacted by the airport closures. The airline suggested clients screen its authentic conversation channels for the state-of-the-art updates on flight schedules and comfort operations.
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