airtel users encountered significant connectivity issues on Saturday, with numerous complaints emerging from major cities, including Bengaluru, Chennai, Hyderabad, and Kolkata. DownDetector, a platform that monitors service disruptions, reported a surge in outage complaints around 12:15 PM, totaling 7,109 incidents affecting both internet and mobile services across various regions.
In response to the situation, airtel Cares acknowledged the problem, attributing it to a "temporary connectivity disruption." The company assured customers that services would be restored within an hour, stating, "We apologize for the inconvenience. The issue you're facing appears to be due to a temporary connectivity disruption and is expected to be resolved within 1 hour. Once that time has passed, please restart your mobile phone to restore services. Thank you."
The outage sparked frustration among users, many of whom took to social media to express their dissatisfaction, particularly over the lack of prior notification. One user tweeted, "Airtel internet down in Bangalore today? Anyone else facing this? @airtelindia, at least notify users about outages instead of leaving us clueless!" Another customer complained, "Airtel postpaid is down since last 6 hours, not able to make calls or access the internet. @airtel is works, zero accountability and you can't talk to customer care. @TRAI, you should at least take some action; it looks like @airtelindia has taken indian citizens for a ride."
This outage is not an isolated incident. Earlier in August, airtel users experienced a significant service disruption, with DownDetector logging over 3,600 complaints around 4:30 PM, a stark increase from the usual baseline. Reports of outages gradually declined later that evening, indicating a slow restoration of services.
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