A customer care representative from zomato, an online meal delivery service, advised a client that hindi is our national language and that they should learn a little bit of it, which sparked outrage. Many people have shared social media posts suggesting that the firm be disregarded.

At around 6 p.m. yesterday, Vikas wrote a message on his twitter page. He said in the article that after ordering food through the zomato processor, he contacted Zomato's customer care concerning the non-arrival of a food item in his order. Vikas claimed that the representative was unable to pay because he did not speak hindi and that the customer service agent told him he was lying because he did not speak Tamil. Vikas also shared screenshots of his conversation with a zomato customer service person on Twitter. Vikas attempted to speak with the hoteliers about the situation at one point during the chat but was unable to do so fully owing to a language barrier.

When zomato started doing business in tamil Nadu, it should have engaged individuals who spoke the language fluently. He says, Transfer this matter to someone else and buy me money. As a result, he believes that everyone should know a little Hindi. Vikas, who posted the screenshots on twitter, responded by tagging zomato and demanding an explanation.

Also, why should a tamil Nadu customer be aware of Hindi? On what basis do you advise your consumers to have a basic understanding of Hindi? Many twitter users condemned zomato and began tweeting as a result. The hashtags #RejectZomato and ##StopHindiImposition were used to organize protests against Zomato. Many people have posted screenshots of zomato, claiming to have uninstalled it from their phones.

Others have begun a twitter campaign to give the zomato processor a bad rating. #RejectZomato became a trend in india as a result of this. DMK mp Kanimozhi, speaking on the issue this morning, noted that certain companies only provide customer assistance in specific languages. Relevant businesses should make it essential for employees to communicate in the language of the state where the service is offered. She has previously stated that Tamils do not need to learn the lesson of who indians are.


Zomato expressed regret.

We regret the inconvenience this has caused our customer service representatives. This is our official statement on the situation. We trust you will find the service extension to be beneficial. Please don't dismiss us. We regret any inconvenience caused by our customer service representative. We fired an employee who portrayed a poor image of our country's unique culture of unity in diversity to his client. Layoffs, we believe, are the best course of action. We're also continuing to teach our agents not to promote beliefs that are hurtful to people's sentiments.

This customer care representative's views on language and tolerance do not reflect those of our firm. We are working on a full application for tamil Processor as a corporation. In tamil, we have already localized our marketing efforts. We're also establishing a Coimbatore-based tamil call center. We recognize that food and language are the two pillars of each state's culture, according to Zomato.

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