A tech CEO has made a surprising statement regarding Google's future in the face of rising AI technology. For the first time since 2015, Google's share of the search market has dipped below 90% due to the growing global adoption of AI for internet searches. Experts have voiced concerns that AI tools, such as ChatGPT, pose a significant threat to Google’s dominance.
Brian Chesky, CEO of Airbnb, has weighed in on the matter, asserting that it is premature to label AI chatbots like ChatGPT and Claude as the "new Google." He maintains that Google's position as a leading search engine remains robust, with AI still needing time to reach that level of capability.
During a recent discussion with investors, Chesky explained that while AI chatbots enhance customer service and personalization, they currently cannot compete with google in terms of search traffic and referrals. He emphasized that the models powering these chatbots are not platform-exclusive, allowing companies like Airbnb to utilize various models through APIs.
Airbnb is leveraging AI in its operations, reporting that its AI customer service agent has reduced human agent interactions by approximately 15%. This agent, trained on data from various models and numerous conversations, is initially available in English, with plans to expand to additional languages.
Chesky highlighted that while AI chatbots are transforming customer engagement, they serve as "enhancers" rather than complete replacements for traditional search engines. He believes that with ongoing investment and innovation, the potential impact of AI on business operations could significantly expand in the near future.
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