The room was booked on oyo and when the passengers reached the location, it turned out to be a deserted area, the CEO apologized
Passengers booked such oyo Room which was not at the location. Due to being trapped in the deserted night, a passenger even threatened to file a case against the company.
If you book an oyo room for a trip from miles away and come to know that there is nothing at that place, then you will be angry.
Something similar happened with a group of 8 people who went to Puducherry. Recently, a group of nine people who had traveled over 3,000 km in puducherry suffered a major setback when they reached their destination.
He found that the rooms he had booked on oyo were not there at all. After this, now complaining on LinkedIn and talking about filing a case against oyo, the CEO of oyo has apologized to him.
Customer Care did not help
With this, the complainant pant claimed that when he called the customer service representative of oyo, he was shocked.
Customer Care said that no other accommodation could be arranged for the group but when they checked they found that more than 50 properties were available in that area.
Pant wrote in his post, "It was clear that she (the customer service agent) did not want to help us and we had no way of moving forward without resolving this.
Make My Trip suggested
The complainant told that the customer care did not help but suggested MakeMyTrip to me.
Pant said, "I kept on asking, to which the customer service agent replied, "Please put your problem with Makemytrip.
Found hotel at one o'clock in the night
Not only this, the complainant wrote on Linkedin that he also called other hotels after which he got a booking at heritage Town Hotel at 1 pm.
Most hotels have covered the cost of accommodation on last-minute hotel bookings due to the christmas weekend. was doubled."
People complaining for a year
After researching this hotel, the complainant came to know that many customers were complaining about the non-existent hotel for the last year.
Addressing the oyo Founder, he wrote, "Ritesh Agarwal Your organization continues to put this hotel on its list. If you had bothered to visit it, we would have been saved from unnecessary suffering in the end. Was that this place was deserted and god forbid that we get looted."
Oyo CEO apologizes
Regarding this incident, the person said that he will file a case against Oyo.
Rohit Kapoor asked pant to message his location. He is fully committed to solving this for you and every one of our customers.
It is worth noting that the CEO of the company has apologized for the inconvenience caused to the passenger due to this incident, but this would also raise the question that how safe is the booking of the rooms booked through Oyo.
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