A Train Ticket Examiner (TTE) is responsible for checking tickets, helping passengers, and maintaining order in the train. However, if a TTE misbehaves, harasses, or threatens a passenger, you have the right to report the incident immediately.
1️⃣ Note Down Important Details
Before reporting, make sure you record:
- Train number and name
- Coach number and seat/berth number
- Time and location of the incident
- TTE’s name (if possible) or ID
- Details of the misbehavior
This information is crucial for railway authorities to investigate the matter.
2️⃣ Use the National Railway Helpline
The Indian Railways has a dedicated Passenger Helpline for complaints and emergencies:
- Number: 182
- Availability: 24×7
- You can call this number to report harassment, misbehavior, or safety concerns while the train is moving.
When calling, provide the details noted earlier — train number, coach, seat, TTE ID, and a brief description of the incident.
3️⃣ Register a Complaint Online
If you prefer online reporting:
Visit the Railway Passenger Complaint Portal: https://www.cr.indianrailways.gov.in/
Select “Passenger Grievance” and fill out the form with:
Train details
Incident description
TTE details (if known)
Your contact info
Submit the complaint. You will receive a reference number for tracking.
4️⃣ Inform the train Guard or Station Master
- If possible, inform the train guard or conductor on the same train.
- At the next station, you can also report to the Station Master, who will initiate an immediate inquiry.
5️⃣ Follow Up on Your Complaint
- Keep the reference number from your call or online complaint.
- Authorities are required to investigate TTE misconduct.
- If necessary, escalate to the Railway Protection Force (RPF) for serious harassment cases.
⚠️ Important Tips
- Stay calm and polite when reporting.
- Never try to physically confront the TTE — this may escalate the situation.
- Use official channels only (helpline 182, online portal, or Station Master).
✅ Key Takeaway
If a TTE misbehaves on a moving train:
- Call 182 immediately to report the incident.
- Note train details and TTE information.
- File an online complaint or inform the train guard/station master.
These steps help ensure your safety and accountability of railway staff.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
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