Biryani order in Intercity service..? customer in shock..!?

Recently, zomato announced an intercity service where you can order food from any city in India. According to this service, the food will be delivered within 24 hours of the order and the food will be packed and sent safely. zomato said that initially this service will be available only in a few cities and soon the service will be launched in all cities. Now let's look at the shock of a customer who used this intercity service.
Pradeep Kanwal from Gurugram is not only a customer of zomato but also a shareholder of this company. He decided to use Zomato's intercity service and ordered biryani from a restaurant in Hyderabad. But he was very disappointed as all he got was a small box. Regarding this, Kanwal posted a photo of the parcel on his twitter and said that he thinks the intercity service is a great idea.
So he ordered his favorite food a few days ago via intercity service. But zomato sent him only a small box,' he posted along with the photo.
It is also noteworthy that he tagged the CEO of zomato in this tweet. The disappointed customer's tweet went viral and zomato took action. And Kanwal apologized to them and sent twice the biryani he ordered. Sushant, Head of zomato customer service Department, has taken immediate action in this regard. Later, Kanwal took to his twitter page, saying he was sent more biryani than he ordered. He said that if this service in selected cities in india is done without mistakes, it will definitely be a success.
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Sowmiya Sriram

06/09/2022 07:43 PM