If your bank is not responding to your complaints regarding account issues, transactions, or services, there is no need to wait endlessly. The Reserve bank of India (RBI) provides a dedicated platform where customers can file complaints online and ensure timely action.
What Is the RBI Complaint Management System (CMS)?
- The CMS portal is an official online platform by RBI for resolving banking complaints.
- It allows customers to register grievances against banks, financial institutions, or other regulated entities.
- The system ensures that complaints are forwarded to the concerned bank and monitored until resolution.
How to File a Complaint Online
Visit the CMS Portal
Go to RBI CMS Portal.
Register Your Complaint
Provide your personal details, bank account number, and type of complaint.
Upload any supporting documents like screenshots, emails, or statements.
Receive Acknowledgment
After submission, you will get a complaint reference number.
This number can be used to track the status of your complaint.
Bank’s Response and RBI Follow-Up
The concerned bank is required to respond within a stipulated period.
If the bank does not act, RBI intervenes to ensure timely resolution.
Tips to Ensure Faster Resolution
- Be Clear and Detailed: Mention exact transaction dates, amounts, and account numbers.
- Keep Records: Save emails, SMS, or receipts as proof of communication.
- Follow Up: Use the complaint reference number to track progress online.
- Escalate If Needed: If the issue is unresolved, RBI allows escalation to higher authorities.
Common Complaints Handled by RBI CMS
- Unauthorized transactions or fraud
- Delay in NEFT, RTGS, or IMPS transfers
- ATM or card-related issues
- Loan or credit card disputes
- Service deficiencies by the bank
Conclusion
If your bank is ignoring your complaints, the RBI’s Complaint Management System (CMS) ensures that action is taken promptly. By registering online, providing detailed information, and following up, you can protect your financial rights and get a timely resolution to your banking issues.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
click and follow Indiaherald WhatsApp channel