If your LPG gas cylinder is not delivered on time, there are several official ways to register a complaint and get timely action. Here’s a complete guide:
1. Contact the LPG Dealer Directly
· Call the local LPG distributor whose contact is usually printed on your cylinder or bill.
· Inform them about the missed or delayed delivery.
· Keep a record of your complaint reference number for follow-up.
2. Use the Toll-Free Helpline Numbers
Most major LPG companies in india provide toll-free numbers:
· Indane (IOCL): 1800-2333-555
· HP Gas (Hindustan Petroleum): 1800-180-7777
· Bharat Gas (BPCL): 1800-2333-555
Call the number and provide:
· Customer ID / LPG ID
· Cylinder booking details
· Nature of complaint
3. Online Complaint Portal or App
All major LPG companies have online portals and apps to register complaints:
· Indane: https://indane.co.in/
· HP Gas: https://www.hpgas.in/
· Bharat Gas: https://www.bharatpetroleum.com/
Steps:
1. Log in with your LPG customer ID.
2. Select Complaint / Grievance.
3. Fill in details like cylinder booking number, dealer name, and issue description.
4. Submit and note the complaint ID for tracking.
4. Send an SMS or WhatsApp
Some companies provide SMS or whatsapp numbers to book or complain:
· Indane: Send “HELP” to 9223 666 666
· HP Gas: whatsapp +91 86931 86931
· Bharat Gas: Contact local numbers provided on the official site
5. Escalate to Consumer Forums
If the dealer or company does not resolve the issue, you can escalate:
· Call the LPG company grievance officer or regional office.
· File a complaint with the Consumer Helpline: 1800-11-4000
· Approach District Consumer Forum for legal redress.
6. Tips for Faster Resolution
· Always keep your LPG ID and booking receipt handy.
· Record dates and times of all calls to the dealer or helpline.
· Use online tracking to monitor complaint status.
· In case of repeated issues, request a dealer change through the company.
✅ Conclusion:
If your LPG cylinder isn’t delivered, start with contacting the dealer, then use official helplines, apps, and portals, and escalate to consumer forums if needed. Keeping proper records ensures faster resolution.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
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