The government has revised GST rates, effective September 22, 2025, aiming to reduce the tax burden on consumers. Taxes on many goods—from daily essentials to electronics—have been slashed from 12%/28% to 5%/18%. Here’s a guide on what you need to know and how to act if shopkeepers don’t pass on the benefit:
🏷️ 1. What Has Changed?
- GST on several items moved to lower slabs
- Daily essentials, groceries, and some electronics now taxed at 5% or 18% instead of the earlier 12–28%
- Price reduction should reflect immediately in stores and online platforms
🛒 2. Impact on Consumers
- Consumers should pay less for groceries, electronics, and other taxable goods
- Lower GST may reduce the overall cost of purchases
- Encourages more affordable buying during festive seasons
❌ 3. What If Prices Don’t Drop?
- Some shopkeepers might not pass the benefit to customers
- Legally, sellers are required to reflect GST changes in final prices
- Consumers have the right to lodge complaints
📝 4. How to File a Complaint
Note the product, old price, and new GST slab
Contact the shopkeeper or store management first
If unresolved, file a complaint with the GST helpline:
Call: 1800-120-2323
Website: https://www.cbic.gov.in
Keep bills/receipts as evidence for your complaint
⚖️ 5. Your Rights as a Consumer
- Entitled to pay the correct reduced price
- Shopkeepers cannot charge older GST rates after september 22
- Government agencies can investigate and penalize violations
💡 6. Tips to Stay Informed
- Check official GST rate notifications
- Compare prices before and after september 22
- Be aware of common products affected, including electronics, garments, and daily essentials
🌟 7. Final Takeaway
The GST rate cut is designed to make products more affordable. Consumers should stay vigilant, check bills, and report violations to ensure they benefit fully from the revised tax structure.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
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