1. West Discom's wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW'>digital Leap: whatsapp Chatbot Unveiled
In a significant move to enhance consumer convenience, the madhya pradesh West Zone Power Distribution Company (MPWZ) has introduced a whatsapp chatbot service for electricity consumers. This initiative aims to streamline customer interactions and provide efficient solutions to common queries.
🧠 2. Developed In-House: A Tech-Savvy Solution
The chatbot was developed entirely by MPWZ's in-house IT team, showcasing the company's commitment to leveraging local talent and resources to improve customer service.
📱 3. How to Access: Simply Send "Hi" on WhatsApp
Consumers can initiate a conversation with the chatbot by sending a "Hi" message to the designated whatsapp number. The bot will then guide users through various services and information.
🧾 4. services Offered: Bills, Complaints, and More
The chatbot provides access to a range of services, including:
· Viewing current and past electricity bills
· Checking subsidy details
· Lodging complaints about power interruptions (fuse-off calls)
· Accessing information on old bills up to two years
🌱 5. Eco-Friendly Approach: Reducing Paper Usage
By transitioning to wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW'>digital communication, MPWZ aims to reduce the environmental impact associated with printing and distributing physical bills, contributing to a more sustainable future.
📉 6. Positive Impact: 20% Drop in Power Complaints
Since the implementation of wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW'>digital communication channels, including the whatsapp chatbot, MPWZ has reported a 20% reduction in electricity-related complaints in Indore, indicating improved service quality and customer satisfaction.
🏢 7. Future Plans: Expanding services and Features
MPWZ plans to continuously enhance the chatbot's capabilities, including integrating additional services and features to further improve customer experience and engagement.
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