Zigment, co-founded by Dikshant Dave, leverages agentic AI to assist businesses in converting leads into sales. Launched in 2023, the startup addresses the challenges Dave faced with low conversion rates at his previous ventures. Based in Bengaluru, Zigment offers smart voice and chat agents that facilitate customer interactions across multiple platforms, including whatsapp, calls, emails, and websites.
At the heart of Zigment's service is the Conversation Graph, which tracks all interactions in a single, searchable timeline, allowing users to retrieve specific information quickly. The AI understands user sentiment, urgency, and intent, enabling it to take proactive actions such as sending brochures or scheduling demos. Zigment's agents not only respond to inquiries but also drive conversations forward, similar to skilled salespeople.
The startup has gained traction, serving over 30 B2B clients, including Tata Motors and Bajaj Auto, with its first customer being Nova IVF. Zigment operates on a saas model, with pricing based on conversation volume, ranging from Rs 75,000 to Rs 10 lakh monthly.
Looking ahead, Zigment plans to expand internationally, particularly in the U.S. and the Middle East, and is refining its voice capabilities for broader deployment. By positioning its AI as a foundational element rather than an add-on, Zigment aims to define a new category of agentic AI tailored for customer journeys.
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