Applying for a loan or credit card can be stressful. You may have a good salary, perfect documents, and a clean repayment history—but sometimes, banks reject applications citing a ‘bad CIBIL score’.
If you’ve checked your CIBIL report and found errors like a loan showing as active even after repayment, don’t panic. Mistakes in credit reports are common and can be fixed online, free of cost. Here’s a step-by-step guide to get your CIBIL report corrected from the comfort of your home.
1. Common Errors Found in CIBIL Reports
Understanding the type of mistakes that can appear on your credit report is the first step toward correction:
Mistake in personal information: Name spelling, address, or PAN number may be wrong.
Wrong account or loan appearing: Someone else’s loan or credit card may show up under your name.
Incorrect outstanding amount: A repaid loan may still be marked as ‘active’ or ‘overdue’.
Error in ownership: Accounts shown as joint instead of individual.
Identifying these mistakes early is crucial as they directly affect your creditworthiness.
2. Correct Your CIBIL Report Online
The easiest and quickest way to raise a dispute is through the CIBIL website.
Steps to follow:
Visit the official CIBIL website and log in to your account.
Navigate to the ‘Dispute Centre’ under the ‘Credit Report’ section.
Select ‘Dispute an Item’, fill out the online form with details of the error, and submit.
After submission, you will receive a Dispute ID, which can be used to track the status of your complaint.
Online disputes are convenient, fast, and free of cost.
3. Correct Your Report via Helpline or Email
If you prefer, you can also report errors using phone or email:
Call: +91-22-6140 4300
Email: Send a detailed complaint to the official CIBIL email ID provided on their website, including your Dispute ID and supporting documents.
This method is particularly useful if you face technical issues on the website or require assistance.
4. Correct Your Report Through a Letter
For those who prefer offline methods, you can send a written complaint to the registered office of CIBIL. Include:
Your name and PAN
Detailed description of the error
Supporting documents for verification
Contact details
This traditional method takes slightly longer but is equally valid.
5. What Happens After You Raise a Dispute?
Once CIBIL receives your complaint, the process typically takes 25–30 days. Here’s how it works:
Verification: CIBIL forwards your dispute to the concerned bank or NBFC that reported the information.
Bank’s Response: The bank checks its records and confirms whether the information is correct or wrong.
Correction: If the bank acknowledges the error, it instructs CIBIL to update the report.
Throughout this period, you will receive email or SMS notifications regarding the status of your complaint.
6. Download the Corrected Report
Once the dispute is resolved, you can download the updated credit report for free from the CIBIL website. This ensures that your credit record is accurate before applying for loans, credit cards, or other financial services.
7. Key Takeaways
Mistakes in credit reports are common, but fixable online, by phone, email, or letter.
Always check your CIBIL report regularly to prevent errors from affecting loan approvals.
Track your dispute using the Dispute ID for timely updates.
Once corrected, your accurate credit report will improve your chances of loan approval and better interest rates.
By following this step-by-step guide, you can correct errors in your CIBIL report without leaving home, ensuring your credit history truly reflects your financial responsibility.
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