IndiGo’s recent nationwide flight disruptions have left thousands of air travellers frustrated. On 5 december 2025 alone, the airline cancelled over 700 flights, marking the fourth consecutive day of severe service interruptions. Amid rising confusion, many passengers are asking: Am I entitled to a full refund if my flight is cancelled or delayed?
Cancellation and Refund Policies
1. Full Refunds for Cancelled Flights
· If indigo cancels your flight, passengers are generally entitled to:
o Full refund of the ticket fare, or
o Alternative flight rebooking at no extra cost.
· Refunds are typically processed to the original mode of payment.
2. Delayed Flights
· Compensation for delays depends on duration and reason:
o Minor delays (less than 3 hours): Usually, no refund is offered.
o Significant delays (3+ hours) due to the airline: Passengers may request:
§ Refund, or
§ Rebooking on the next available flight.
· Delays caused by weather or regulatory issues may not qualify for refunds, though rebooking options are usually provided.
3. Passenger Rights Under DGCA Rules
· The Directorate General of Civil Aviation (DGCA) mandates that passengers are:
o Informed at least 30 minutes in advance of cancellations/delays.
o Offered full refunds for cancellations initiated by the airline.
o Provided meals, refreshments, or hotel accommodation if delays extend overnight (depending on circumstances).
Steps to Claim a Refund
1. Contact indigo customer Care
o Via phone: 0124-6173838
o Via email: customercare@goindigo.in
2. Submit Flight Details
o Include PNR, booking reference, and flight number.
3. Choose Refund or Rebooking
o Specify whether you want a refund to your original payment method or alternate flight booking.
4. Track Refund Status
o Refunds are usually processed within 7–14 working days, though high-volume disruption periods may take longer.
Tips for Passengers During mass Disruptions
· Check Flight Status Frequently on IndiGo’s app or website.
· Keep all tickets and receipts for easier refund processing.
· Be flexible with travel plans, especially during peak disruption periods.
· Document delays or cancellations for claims or insurance purposes.
Bottom Line
Passengers affected by IndiGo flight cancellations are generally entitled to full refunds, while delays may offer partial compensation or rebooking options depending on the situation. Being aware of DGCA regulations and the airline’s refund policies can help travellers claim their rights efficiently and avoid unnecessary stress.
While cancellations are inconvenient, knowing your refund and rebooking options ensures that you are not financially disadvantaged during airline disruptions.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk..jpg)
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