Losing your luggage while traveling can be stressful, but it’s important to know that airlines are legally obliged to compensate passengers for lost or damaged baggage. The amount and procedure for compensation depend on whether your flight is domestic or international.
Compensation Rules in india (Domestic Flights)
In india, domestic airlines operate under the Carriage by air Act, 1972. Here’s what you need to know:
Maximum Liability:
Airlines are liable to pay up to ₹20,000–₹50,000 per passenger, depending on the ticket type and airline policy.
Some airlines may have specific limits for checked baggage, usually mentioned in your ticket.
Time Limit to Claim:
Report lost or delayed baggage immediately at the airport.
Domestic airlines typically require passengers to file a claim within 7 days of receiving delayed luggage.
Claim Procedure:
Submit a Property Irregularity Report (PIR) at the airline counter.
Provide your boarding pass, baggage tag, and ID proof.
The airline investigates and decides the compensation amount based on loss or damage.
Compensation Rules for international Flights
For international travel, compensation is governed by the Montreal Convention (1999), which standardizes airline liability worldwide:
Maximum Liability:
Airlines can compensate up to 1,131 Special Drawing Rights (SDRs) per passenger.
Currently, 1 SDR ≈ ₹105, so the total comes to around ₹1,18,000.
Time Limit to Claim:
For lost baggage, passengers must claim within 21 days from the date the baggage should have arrived.
For delayed baggage, compensation depends on expenses incurred due to the delay.
Claim Procedure:
File a Property Irregularity Report (PIR) at the arrival airport.
Keep baggage tags, boarding passes, and receipts for essential purchases made due to delayed luggage.
Airlines usually process claims within 30–60 days.
Tips to Maximize Your Compensation
- Declare valuable items: Jewelry, electronics, and cash should be declared if allowed.
- Keep receipts: Proof of the value of your items can help claim the full amount.
- Travel insurance: Consider insurance for high-value items for additional coverage beyond airline liability.
- Track your baggage: Many airlines provide real-time baggage tracking apps.
Bottom Line
Whether traveling domestically or internationally, you are entitled to compensation if your luggage is lost or damaged. In india, the Carriage by air Act, 1972 applies, while international flights fall under the Montreal Convention, offering higher limits. Reporting the issue promptly and keeping all documentation ready is key to getting your rightful compensation.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
click and follow Indiaherald WhatsApp channel