With the Class 10 and Class 12 board exams beginning on 17 February 2026, the Central Board of Secondary education (CBSE) has launched free psycho‑social counseling support designed to help students manage study stress, exam pressure, and emotional well‑being. This initiative is part of the Board’s ongoing effort to support students throughout the exam cycle.
1. What Are These Counseling Services?
CBSE’s counseling support combines two main elements:
📞 24×7 IVRS Helpline
- IVRS stands for Interactive Voice Response System.
- Students and parents can call a toll‑free number (1800‑11‑8004) to access round‑the‑clock, automated support.
- The system works in Hindi and English and provides:
- Tips on stress management and time management
- Exam preparation strategies
- Answers to common exam‑related questions
- Important CBSE contact information
- This service is available 24 hours a day, 7 days a week from January 6 to June 1, 2026.
2. Tele‑Counseling: Personalized Support
📞 What It Offers
- Tele‑counseling lets students and parents speak directly with trained professionals over the phone.
- This is not automated — it’s real human support for emotional and academic concerns.
📅 When It’s Available
- Weekdays only: monday to Friday
- Timings: 9:30 AM to 5:30 PM
- Runs from January 6 to June 1, 2026.
👥 Who Provides the Counseling
The Board has organised a panel of 73 trained professionals including:
- Principals
- Counselors
- Special Educators
- Qualified Psychologists
- Experts based in india and from abroad (Nepal, Japan, Qatar, Oman, UAE)
These experts offer guidance on issues like exam fear, handling stress, study strategies, and emotional resilience.
3. Who Can Use These Services?
Students and parents of CBSE Class 10 and Class 12 board exam candidates can use the IVRS and tele‑counseling support free of cost.
4. How to Make the Most of the Counseling Services
✔️ Calling IVRS
Dial 1800‑11‑8004 from any phone.
Follow the voice prompts to get tips on stress management or exam preparation.
Repeat calls anytime — the automated system is always available.
✔️ Using Tele‑Counseling
Call the same toll‑free number.
During working hours, ask to be connected to a counselor.
Speak openly about your concerns — whether it’s preparedness, fear of failure, or time management.
Parents can also call to understand how best to support their children.
5. Complementary wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW'>digital Resources
CBSE has curated online materials — articles, guides, and tips on:
- Stress management
- Emotional balance
- Effective study strategies
These are available on the official CBSE website and can be accessed anytime for self‑help and preparation guidance.
6. Why These services Matter
Board exams can be stressful and emotionally demanding. Many students face challenges such as:
- Anxiety about performance
- Trouble managing time and study load
- Fear of disappointing family or peers
CBSE’s counseling initiative is designed to help you feel supported, prepared, and confident — not just academically but emotionally too.
Quick Summary
Service
Availability
What You Get
IVRS Helpline (1800‑11‑8004)
24×7 (Jan 6–Jun 1)
Automated exam tips, FAQs, contact info (Hindi & English)
Tele‑Counseling
Weekdays 9:30 am–5:30 pm
Speak to trained counselors for real guidance
Online Resources
Anytime
Stress management & study strategies
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
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