It has now become easier to raise the voice of one’s rights in Gurugram. In fact, earlier the common people used
to get troubled by making rounds of the officials offices regarding their problems. But, his work was not done.
Keeping this in view, haryana Government had constituted cm Window, in which if the problems are not being
resolved, anyone can give their complaint there. After this his problem is solved.
Gurugram DC Nishant Kumar Yadav said that the concept of Antyodaya upliftment in a democratic system is
possible only when the person from the last line of the society can express his views by directly communicating
with the chief servant of the government. In this important journey from resolution to accomplishment, citizen’s
satisfaction is the main factor which makes this journey truly complete. In the last nine years in haryana, CM
Window, which has become a symbol of haryana chief minister Manohar Lal's foresight in public service, has
become the main medium of satisfaction for the citizens disappointed with the civil service centers due to
various reasons.
‘CM Window is a strong grievance redressal mechanism’
Nishant Kumar Yadav said that a strong grievance redressal mechanism is the benchmark of any transparent and
effective government. To fulfill these objectives, this service was started by chief minister Manohar Lal on 25
December 2014, on the birthday of former prime minister Atal Bihari Vajpayee. He told that in the past people
did not have any such platform where they could take their problems and solve them. In such a situation, through
this ambitious service portal for redressal of complaints, the common people in every district of haryana are
getting the solution to their problems within the stipulated period.
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