Many people feel uneasy while withdrawing cash from an ATM, especially when a security guard is present nearby. A common fear is whether the ATM guard can see or monitor your PIN and misuse it later. Let’s clear this confusion by separating myths from facts and understanding the actual role of an ATM guard, along with important RBI-recommended safety practices.
Myth: ATM Guards Can See or Track Your PIN
Reality:
ATM guards cannot see, record, or access your PIN. They do not have access to ATM cameras, banking systems, or transaction data. The PIN you enter is encrypted and processed securely by the bank’s system.
ATM cameras are positioned to monitor general activity and security, not to capture keypad entries. Guards also do not sit in front of camera monitors.
What Is the Actual Role of an ATM Guard?
The primary responsibilities of an ATM security guard include:
· Ensuring physical safety of customers
· Preventing theft, vandalism, or damage to the ATM
· Managing crowd or access during busy hours
· Assisting in emergencies (not transactions)
They are not bank employees and have no authority to handle ATM operations or customer data.
RBI Safety Guidelines You Should Follow
While guards cannot steal your PIN, customers must still follow basic safety rules:
· Always cover the keypad with your hand while entering your PIN
· Do not share your PIN with anyone, including bank staff
· Avoid accepting help from strangers inside the ATM
· Never write your PIN on your card or phone
· Immediately block your card if it is lost or retained by the ATM
These precautions are recommended to prevent shoulder surfing and fraud.
What to Do If You Feel Unsafe
If you feel uncomfortable:
· Politely ask the guard to step aside
· Cancel the transaction and use another ATM
· Visit the ATM during daytime or busy hours
Banks encourage customers to prioritize personal safety.
Bottom Line: No Need to Panic
ATM guards are there to protect you, not spy on you. They cannot see your PIN or access your bank account. By following basic safety habits and RBI guidelines, you can withdraw cash safely and confidently.
Understanding the facts helps eliminate unnecessary fear and ensures a smoother banking experience.
Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.
click and follow Indiaherald WhatsApp channel